Potholes - how do I report a problem?

A pothole is where the surface of the road or footway has been eroded and a hole or trip has formed. Bedfordshire Highways is responsible for the maintenance and repair of public highways, although not all roads and footways are public highways, some are under private ownership. (see 7011 Road Adoptions|)

The severity of the pothole and, therefore, the criteria for attention is determined by the risk it poses to road users. This is difficult to judge since all potholes present some risk and therefore we normally have to inspect to ascertain the severity of the problem.

The factors to be taken into account include size and depth of pothole; traffic type, speed and volume; road alignment and visibility and also the position in relation to road width.

Those that are dangerous and could cause a severe injury of damage to property are made safe or repaired within 24 hours of being identified as such.

To report a pothole or trip, please use the contact details below or complete the online form| (form opens in new window) 

Highways helpdesk request tracking

Customers can now view the latest status of their highway enquiry online|. Simply follow the instructions by inserting in to the relevant boxes your original unique reference number (URN) together with your postcode.

Unfortunately if you did not give a postcode when you logged your original enquiry, then this facility will not be available to you.

Contact

Highways Helpdesk
Bedfordshire County Council
6th Floor
County Hall
Bedford
Bedfordshire
MK42 9AP

Tel: (01234) 228661
Email: highways@bedscc.gov.uk |