Lighting - street lights
The Council is responsible for the design, installation and maintenance of some but not all streetlights on the road network.
Town and Parish Councils can also own streetlights as can District Councils.
Highway lighting owned and maintained by Bedfordshire Highways will have a white plastic plate attached which gives details of who to contact if there is a problem with the light.
If you do not know who owns a particular streetlight then contact us and we will let you have the information from our database. We will also be able to give you details of who to contact, or even contact them for you
How do I report a problem?
To report problems with street lights, traffic lights, pedestrian crossings or illuminated bollards please email the Highways Helpdesk |or complete the on-line form |. If you are reporting problems with temporary traffic lights at roadwork sites, please provide us with as much information as possible so that we can chase the relevant owner.
The street light outside my house is out/is faulty
Please email the Highways Helpdesk |or complete the on-line form |to let us know - the more information you can give us the better (i.e. light out altogether, going on/off, burning all day, intermittent etc.), include the number of the column - if you cannot see this then please state the exact location or adjacent house no.
How long will it take to repair?
Usually, outages are repaired within a few days. If there is a problem on the electricity cable feeding the column, notification is sent to the Utility who usually attend within 28 days of receiving the report. Unfortunately the utility who owns the supply cables have a monopoly on their services, therefore their service levels cannot always be ensured.
The cover plate at the base of the lamp column has been removed and the wires are exposed, how soon will you attend?
Upon being made aware, we will attend within two hours to make safe
The lamp column outside my house is leaning or damaged.
Bedfordshire Highways will come out to assess the damage and then determine how urgent the job is.
Can the lighting in my street be improved?
All changes including improvement requests will be considered by Bedfordshire Highways and prioritised accordingly.
We take into account age and condition of the existing installation along with the light output. However, all considerations are budget led.
Please contact us for more information using the details below.
Report a street light fault| (form opens in new window)
Contact us
Highways Helpdesk
Bedfordshire County Council
6th Floor
County Hall
Bedford
MK42 9AP
Tel: (01234) 228661
Email: highways@bedscc.gov.uk |