Better care higher standards

Better Care Higher Standards is the Long Term Care Charter introduced in 2000 to replace the Community Care Charter.

This Charter is for people who have difficulties because of disability, long-term illness or old age, and for their carers. It sets out what can be expected from our services and the standards we work to. There are six main areas covered in the Charter:

• Helping service users and carers to find out about services
• Understanding and responding to the needs of service users and carers
• Finding a suitable place to live
• Helping people to stay independent
• Getting the right health care
• Helping carers to care

All new service users should receive a copy. It is also widely distributed across the county and available on the Internet.

The Charter is produced by Social Services with involvement from other agencies including Health, Housing and private and voluntary organisations.