Comments compliments and complaints

This is a summary of your comments, compliments and complaints about our service from October 2007 - March 2008 inclusive.

Numerous one word compliments such as 'helpful' are not listed here. This section is devoted to detailed feedback.

Service in general—Total: 19

¦ I cannot thank you enough for all the information you have sent me on these families. After my months of frustrated enquiry you have quickly
discovered a baptism in 1755 in Hunts.

¦ You were so welcoming and courteous, and made my researches so easy and straightforward.

¦ I’m really hooked [on family history]. You have saved me an awful lot of hard work and it was well worth the cost, and it’s given me another long line to work on! Thank you.

¦ I have just received a copy of the contents of my old Luton Grammar School file, which I had requested from Luton Sixth Form College before they (wisely!) transferred the archive to you or property safekeeping, and I wanted to thank you for this excellent service you have now undertaken. It is, of course, a heavy additional commitment for you and your colleagues at County Hall, but speaking as an Old Lutonian I can say that your work is very much appreciated.

¦ Just wanted to thank you both (Trevor and Laura) for your help during my visit, and also to add that the whole place is very welcoming and pleasant to work in. Hope to see you again sometime.

¦ I would like to thank the duty archivist and members of staff at BLARS for all their time, help and most useful guidance and advice which they gave me during my visit.

¦ You are prompt! I thought that the instant return message late at night from Archive was telling me that I was in a waiting list and would be seen in due time!

¦ Many thanks for your most prompt reply to my ‘phone call to you. And I am most appreciative of the information you have sent me. I’m afraid I cried when I read all this….(information sent on Great War casualty).

¦ I am especially grateful for your information about the letters [we pointed out another, unknown source, to the researcher] I can’t even begin to thank you for your efforts.

¦ Wow, thanks for such a quick response!

¦ I would like to compliment your staff on their excellent service and
helpfulness on each of my recent visits.

We aim to respond as promptly as possible and in any case within 5 days.

If you would like to comment on our service, please contact us|.